FAQ

Q. How long will it take for my order to arrive? 
A. within Dubai we deliver Next Working day and for the other emirates delivery will take 2 working days. Delivery date will be visible while placing the orders. 

Q. Everything on your site is billed in AED?
A. Yes, Everything on our website is billed in AED 

Q. Do you have International deliveries? 
A. No, Unfortunately we currently don’t have international deliveries 

Q. Are you an authorized retailer?
A. We are an authorized retailer for every brand available on our site.

Q. Is free shipping available?
A. Yes, free shipping is available for electronics orders over AED 700 

Q. How do your brands compare?
A. We stand by the value and quality of all of our brands.

Q. Are there taxes on products ordered?
A. The prices shown in the website is inclusive of all taxes. 

Q. Do you sell refurbished products?
A. We only sell new products straight from the authorized dealer / Manufacturer, in sealed box. 100% Authentic 

Q. What payments do you accept?
A. At groomingsouq.com, we accept all major credit cards including Visa, MasterCard etc

Q. Who will ship the product?
A. Depending upon your location we use different freight companies to deliver your shipment. However we track and monitor your shipments until delivery to ensure we meet the promise of our delivery time. 

Q. What is Cash on delivery? 
A. With Cash on Delivery option you can pay us in cash at the time of actual delivery of product at your doorstep, without requiring you to make any advance payment on groomingsouq.com

Q. How are items packaged? 
A. All items are carefully packaged with utmost care at our warehouse - as to avoid any form of damage.

Q. Can I change my order? 
A. At our customer service helpdesk you can change your order because we will be unable to change your order once the product has left our warehouse. If the product has yet to be shipped, you can make an alternate purchase and immediately inform to our call center at +97142739770 or +97156 6750772